Call Center - Bilingual Spanish

Call Center - Bilingual Spanish Job Number: 221071 Join Forbes’ 2023 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team.
You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems.
This is a remote position; you’ll be provided computer equipment and in-depth training.
Job opportunities: Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling Bilingual Customer Service Representatives support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products Must-have qualifications Two years of post-secondary education or higher Instead of the above, two years of relevant work experience Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee) Fluent in Spanish and English (verbal and written) Training starts: March and April 2024 Schedule: Most schedules will include a weekend day and evening hours after completion of training Work from home office requirements Designated workspace free from noise and other distractions High-speed internet at your expense unless otherwise required by law Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection) All Progressive hardware you receive needs to be connected to a surge protector Compensation $21.
00 per hour depending on the role you are selected for Gainshare bonus up to 8% of your eligible earnings based on company performance An additional 10% when you work evening or weekend hours Performance-based rewards Additional $1.
00/hour if you are fluent in English and Spanish and hired into a bilingual role Benefits 401(k) with dollar-for-dollar company match up to 6% Medical, dental & vision, including free preventative care Wellness & mental health programs Health care flexible spending accounts, health savings accounts, & life insurance Paid time off, including volunteer time off Paid & unpaid sick leave where applicable, as well as short & long-term disability Parental & family leave; military leave & pay Diverse, inclusive & welcoming culture with Employee Resource Groups Career development & tuition assistance Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Equal Opportunity Employer For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.
progressive.
com/careers/how-we-hire/faq/job-scams/ Job: Contact Center Primary Location: United States-Illinois-Springfield Schedule: Full-time Employee Status: Regular Work From Home: Yes