Whatsapp
Posted : Tuesday, December 05, 2023 05:35 PM
Agency : Department of Insurance
Closing Date/Time: 01/30/2024
Salary: $4,110 - $5,761 Monthly/CBA language applies
Job Type: Salaried Full Time
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC014
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.
jobs2web.
com website.
State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
This position is posted for contractual rights purposes only.
If you are not a current State of Illinois employee, please apply for requisition #34755.
All eligible bidders are encouraged to apply.
Posting Identification Number 34753 *Answer all application questions thoroughly.
DO NOT STATE "SEE RESUME".
* Position Overview The Illinois Department of Insurance is seeking to hire an Insurance Analyst in the Property and Casualty Complaints Unit of the Property and Casualty Products Division.
This position advises and responds to consumers contacting the Department’s toll free number and visiting the Department in person by providing information regarding property and casualty insurance; conducts preliminary investigations into complaints filed by consumers or other interested parties acting on the behalf of a consumer against an insurance company involving property and casualty insurance; reviews and analyzes written correspondence received by the Property & Casualty Complaints Section; performs the initial review of consumer complaints received by the unit and completes the recording and distribution of the complaints to the proper analysts; assists lower level analysts with basic topic and procedures.
The position utilizes Spanish speaking, reading, and writing skills in interacting with and assisting Spanish speaking consumers with insurance-related inquiries and complaints and provides translation and interpretation for staff of other areas of the Department.
We invite all qualified applicants to apply.
Job Responsibilities 1.
Conducts investigations into complaints filed by consumers or other interested parties acting onthe behalf of a consumer against an insurance company involving property and casualtyinsurance disputes: •communicates effectively and professionally with the complainant and respondent toobtain factual information regarding the policy and the dispute, •reviews the complaint and response, applicable policy provisions and Illinois laws andregulations to determine if violations have occurred, •advocates for consumer to resolve complaints within the contract provisions and theinsurance laws and rules, •utilizes the electronic complaint system to select appropriate closing letter and edit asneeded, •categorizes the complaint in compliance with the National Association of InsuranceCommissioners (NAIC) closing codes, •provides guidance and training to lower-level analysts.
2.
Advises and responds to consumers contacting the Department’s toll-free number and visitingthe Department in person by providing information regarding property and casualty insurance: • works independently responding to complex inquiries explaining coverage, policy provisions, applicable insurance laws and regulations, • assists with evaluating and comparing policies, • provides departmental interpretation of the Illinois Insurance Code, rules, and regulations, • advises consumer agency functions, policies, and procedures with regards to assistance with property and casualty insurance appeals, complaints, and disputes, • assists consumers with filing of formal written complaints, • creates record of calls received in existing complaint files, • prepares and assembles materials for mailing to callers and inquirers.
3.
Reviews and analyzes written correspondence received by the Property & Casualty Complaints Section, determining status (complaint or inquiry), proper respondent (insurer name) and processing through the electronic system for handling by an assigned property & casualty analyst: • utilizes resources from within the Department, including registered entity database, producer database, and from outside the Department, including the internet to assist in identifying entities not recognized as registered entities within the Department.
4.
Utilizes Spanish speaking, reading, and writing skills in interacting with and assisting Spanish speaking consumers with insurance-related inquiries and complaints: • translates and interprets for staff of other areas of the Department in interactions with Spanish Speaking individuals.
5.
Reconciles complaints by reviewing and analyzing information provided by respondents requesting changes to closing codes on complaints: • makes changes using electronic complaint system, • updates case status as appropriate.
6.
Represents the Department at disaster preparedness/recovery events such as Multi Agency Resource Centers (MARCs).
7.
Assists lower-level analysts: • by training analysts on basic topics and procedures, • in responding to consumer calls concerning property and casualty insurance.
8.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications 1.
Requires knowledge, skill, and mental development equivalent to completion of four (4) years of high school.
2.
Requires satisfactory completion of Insurance Analyst Trainee training program or one (1) year of experience in the insurance industry.
3.
Requires the ability to speak, read and write Spanish at a colloquial skill level.
Preferred Qualifications 1.
Prefers at least one (1) year of experience in the Property & Casualty insurance market.
2.
Prefers at least one (1) year of experience in working with the Illinois Insurance Code, departmental rules, regulations, executive bulletins and general insurance company methods and procedures, particularly as related to property and liability types of financial regulations as related to policy evaluation and complaint resolution.
3.
Prefers at least one (1) year of experience working with accounting principles and auditing methods.
4.
Prefers at least one (1) year of experience working with office methods and procedures.
5.
Prefers at least one (1) year of experience working with the functions, products, and services of the department.
6.
Prefers at least one (1) year of experience in reading, assimilating, and recalling with clarity particulars pertaining to property and casualty insurance.
7.
Prefers least one (1) year of experience in properly analyzing financial statements and/or evaluating contractual provisions of insurance policies.
8.
Prefers least one (1) year of experience in answering phone calls and addressing phone inquiries.
9.
Prefers at least one (1) year of experience in actively interpreting the Illinois Insurance Code and departmental rules, regulations, and executive bulletins.
10.
Prefers at least one (1) year of experience composing effective and comprehensible correspondence.
11.
Prefers at least one (1) year of experience performing fact finding and investigative interviews.
12.
Prefers at least one (1) year of experience establishing and maintaining satisfactory working relationships with coworkers, insurance company representatives and the general public.
13.
Prefers at least one (1) year of experience working with appeal procedures, external independent reviews, and complaint resolution.
14.
Prefers at least one (1) year of experience working with Microsoft Word, Microsoft Office Outlook, Microsoft Excel, and Salesforce.
Conditions of Employment 1.
Requires ability to pass a background check.
About the Agency The Department of Insurance (DOI) regulates the insurance market in the State of Illinois including, but not limited to, licensing and educating insurance agents, investigating Workers Compensation fraud, and examining the operations and finances of insurance companies domiciled in the state.
We are committed to protecting consumers and regulating the insurance industry with innovation and efficiency.
DOI has approximately 220 employees who are split between our Chicago and Springfield offices.
State of Illinois employees enjoy a robust benefit package, including: Health, Life, Vision, and Dental Insurance 13 Paid Holidays annually, 14 on even numbered years 10-25 days of Paid Vacation time annually - (10 days in year one of employment) 12 Paid Sick Days annually (sick days carry over from year to year) 10 Weeks Paid Maternity/Paternity Leave 3 Paid Personal Days annually Pension Plan Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare) Flexible work schedules may be available, dependent upon position Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility Visit https://www2.
illinois.
gov/cms/benefits/Pages/default.
aspx for more information about our benefits.
Work Hours: M-F; 8:30-5:00 Work Location: 320 W Washington St Springfield, IL 62767-1000 Agency Contact: For questions, email: DOI.
HR@illinois.
gov.
Applications must be submitted online through the job website.
Job Family: Legal, Audit & Compliance This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.
jobs2web.
com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.
jobs2web.
com homepage in the blue ribbon.
If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.
jobs2web.
com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email.
Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s).
You may receive emails from the following addresses: donotreply@SIL-P1.
ns2cloud.
com systems@SIL-P1.
ns2cloud.
com
All applicants who want to be considered for this position MUST apply electronically through the illinois.
jobs2web.
com website.
State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
This position is posted for contractual rights purposes only.
If you are not a current State of Illinois employee, please apply for requisition #34755.
All eligible bidders are encouraged to apply.
Posting Identification Number 34753 *Answer all application questions thoroughly.
DO NOT STATE "SEE RESUME".
* Position Overview The Illinois Department of Insurance is seeking to hire an Insurance Analyst in the Property and Casualty Complaints Unit of the Property and Casualty Products Division.
This position advises and responds to consumers contacting the Department’s toll free number and visiting the Department in person by providing information regarding property and casualty insurance; conducts preliminary investigations into complaints filed by consumers or other interested parties acting on the behalf of a consumer against an insurance company involving property and casualty insurance; reviews and analyzes written correspondence received by the Property & Casualty Complaints Section; performs the initial review of consumer complaints received by the unit and completes the recording and distribution of the complaints to the proper analysts; assists lower level analysts with basic topic and procedures.
The position utilizes Spanish speaking, reading, and writing skills in interacting with and assisting Spanish speaking consumers with insurance-related inquiries and complaints and provides translation and interpretation for staff of other areas of the Department.
We invite all qualified applicants to apply.
Job Responsibilities 1.
Conducts investigations into complaints filed by consumers or other interested parties acting onthe behalf of a consumer against an insurance company involving property and casualtyinsurance disputes: •communicates effectively and professionally with the complainant and respondent toobtain factual information regarding the policy and the dispute, •reviews the complaint and response, applicable policy provisions and Illinois laws andregulations to determine if violations have occurred, •advocates for consumer to resolve complaints within the contract provisions and theinsurance laws and rules, •utilizes the electronic complaint system to select appropriate closing letter and edit asneeded, •categorizes the complaint in compliance with the National Association of InsuranceCommissioners (NAIC) closing codes, •provides guidance and training to lower-level analysts.
2.
Advises and responds to consumers contacting the Department’s toll-free number and visitingthe Department in person by providing information regarding property and casualty insurance: • works independently responding to complex inquiries explaining coverage, policy provisions, applicable insurance laws and regulations, • assists with evaluating and comparing policies, • provides departmental interpretation of the Illinois Insurance Code, rules, and regulations, • advises consumer agency functions, policies, and procedures with regards to assistance with property and casualty insurance appeals, complaints, and disputes, • assists consumers with filing of formal written complaints, • creates record of calls received in existing complaint files, • prepares and assembles materials for mailing to callers and inquirers.
3.
Reviews and analyzes written correspondence received by the Property & Casualty Complaints Section, determining status (complaint or inquiry), proper respondent (insurer name) and processing through the electronic system for handling by an assigned property & casualty analyst: • utilizes resources from within the Department, including registered entity database, producer database, and from outside the Department, including the internet to assist in identifying entities not recognized as registered entities within the Department.
4.
Utilizes Spanish speaking, reading, and writing skills in interacting with and assisting Spanish speaking consumers with insurance-related inquiries and complaints: • translates and interprets for staff of other areas of the Department in interactions with Spanish Speaking individuals.
5.
Reconciles complaints by reviewing and analyzing information provided by respondents requesting changes to closing codes on complaints: • makes changes using electronic complaint system, • updates case status as appropriate.
6.
Represents the Department at disaster preparedness/recovery events such as Multi Agency Resource Centers (MARCs).
7.
Assists lower-level analysts: • by training analysts on basic topics and procedures, • in responding to consumer calls concerning property and casualty insurance.
8.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications 1.
Requires knowledge, skill, and mental development equivalent to completion of four (4) years of high school.
2.
Requires satisfactory completion of Insurance Analyst Trainee training program or one (1) year of experience in the insurance industry.
3.
Requires the ability to speak, read and write Spanish at a colloquial skill level.
Preferred Qualifications 1.
Prefers at least one (1) year of experience in the Property & Casualty insurance market.
2.
Prefers at least one (1) year of experience in working with the Illinois Insurance Code, departmental rules, regulations, executive bulletins and general insurance company methods and procedures, particularly as related to property and liability types of financial regulations as related to policy evaluation and complaint resolution.
3.
Prefers at least one (1) year of experience working with accounting principles and auditing methods.
4.
Prefers at least one (1) year of experience working with office methods and procedures.
5.
Prefers at least one (1) year of experience working with the functions, products, and services of the department.
6.
Prefers at least one (1) year of experience in reading, assimilating, and recalling with clarity particulars pertaining to property and casualty insurance.
7.
Prefers least one (1) year of experience in properly analyzing financial statements and/or evaluating contractual provisions of insurance policies.
8.
Prefers least one (1) year of experience in answering phone calls and addressing phone inquiries.
9.
Prefers at least one (1) year of experience in actively interpreting the Illinois Insurance Code and departmental rules, regulations, and executive bulletins.
10.
Prefers at least one (1) year of experience composing effective and comprehensible correspondence.
11.
Prefers at least one (1) year of experience performing fact finding and investigative interviews.
12.
Prefers at least one (1) year of experience establishing and maintaining satisfactory working relationships with coworkers, insurance company representatives and the general public.
13.
Prefers at least one (1) year of experience working with appeal procedures, external independent reviews, and complaint resolution.
14.
Prefers at least one (1) year of experience working with Microsoft Word, Microsoft Office Outlook, Microsoft Excel, and Salesforce.
Conditions of Employment 1.
Requires ability to pass a background check.
About the Agency The Department of Insurance (DOI) regulates the insurance market in the State of Illinois including, but not limited to, licensing and educating insurance agents, investigating Workers Compensation fraud, and examining the operations and finances of insurance companies domiciled in the state.
We are committed to protecting consumers and regulating the insurance industry with innovation and efficiency.
DOI has approximately 220 employees who are split between our Chicago and Springfield offices.
State of Illinois employees enjoy a robust benefit package, including: Health, Life, Vision, and Dental Insurance 13 Paid Holidays annually, 14 on even numbered years 10-25 days of Paid Vacation time annually - (10 days in year one of employment) 12 Paid Sick Days annually (sick days carry over from year to year) 10 Weeks Paid Maternity/Paternity Leave 3 Paid Personal Days annually Pension Plan Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare) Flexible work schedules may be available, dependent upon position Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility Visit https://www2.
illinois.
gov/cms/benefits/Pages/default.
aspx for more information about our benefits.
Work Hours: M-F; 8:30-5:00 Work Location: 320 W Washington St Springfield, IL 62767-1000 Agency Contact: For questions, email: DOI.
HR@illinois.
gov.
Applications must be submitted online through the job website.
Job Family: Legal, Audit & Compliance This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.
jobs2web.
com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.
jobs2web.
com homepage in the blue ribbon.
If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.
jobs2web.
com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email.
Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s).
You may receive emails from the following addresses: donotreply@SIL-P1.
ns2cloud.
com systems@SIL-P1.
ns2cloud.
com
• Phone : NA
• Location : Springfield, IL
• Post ID: 9054582845
