DEPARTMENT: Retail Store
REPORTS TO: Store Manager
FLSA STATUS: Non-Exempt
POSITION TYPE: Part-Time/Full-Time
POSITION SUMMARY:
Sales associates work closely with customers and provide them with product knowledge in terms of features, warranties, special discounts or deals, and any additional information about the product.
They should maintain the visual appearance of the store by managing store displays and keep up with trends and competition.
Retail sales associates are expected to create and maintain a long-term relationship with the customers in order to achieve sales goals and represent the store in a positive manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Greet customers, determine their needs/wants, and recommend merchandise
Advise customers on utilization and care of merchandise, as needed.
Answer any customer questions or concerns in a prompt and friendly manner
Stock and recover merchandise
Keep work area clean and organized
Operate pallet jacks and forklifts, as needed
Ensure proper signage is in place throughout assigned department
General use of computer to check prices and inventories
Assist with inventory preparation
Create special orders, as needed
Safety awareness of anything in store that may be hazard to employees or customers
Promptly handle any customer complaints, questions, or concerns in a professional and friendly manner
Bring in carts from outside
Additional duties, as assigned
REQUIREMENTS & QUALIFICATIONS:
Must have a friendly and outgoing personality
Must possess strong work ethic and interpersonal skills
Basic computer skills
Must be able to work a flexible schedule
Ability to:
Effectively communicate with customers, in-person and over the phone
Multi-Task
Maintain a pleasant and calm disposition under stress
Understand and follow oral and written instructions
Demonstrate initiative and effective problem-solving skills within the scope of the position
Physical Requirements:
The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job.
Reasonable accommodation(s) may be made to enable individuals with a “legal” disability to perform the essential functions of this position.
This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day.
The employee must frequently lift and/or move items weighing up to 50 pounds.
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