Group Sales Coordinator

Sales Coordinator Duties and Responsibilities: * Answer telephone and respond to caller inquiries in a pleasant manner.
* Answer client / bookers questions about property facilities/services (e.
g.
, hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.
) * Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
* Responsible for coordinating internally with the sales & marketing team.
* Generating reports, preparing proposals, collections details , coordinating with clients & suppliers.
* Prepare sales-related documents throughout the sales process * Gather materials and assemble information packages (e.
g.
brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.
).
* Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.
* Assist sales team by managing schedules, filing important documents and communicating relevant information.
* Arrange and co-ordinate meetings, events and any appointments.
* Record, transcribe and distribute minutes of meetings.
* Interaction with client in regards to leads, hotel needs and client travel.
* Meets with clients in the absence of the Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client.
* Perform hotel site tours with potential clients.
* Monitor, screen, respond to and distribute incoming communications.
* Design, upload, extract and maintain customer databases.
* Create and manage Company and Travel Agent profiles on the property management system.
* Should know the process of merging profiles.
* Print Daily Sales reports for each sales managers and submit to Director of Sales.
* Print Sales manager productivity reports for each sales managers and submit to Director of Sales.
* File and retrieve documents and reference materials.
* Conduct research and collect data to prepare reports and documents.
* Utilizes efficient sales strategy for the maximization of hotel revenue.
* Coordinates necessary arrangements with vendors relating to sales.
* Establishes strong relationships with vendors to ensure maximization of hotel revenue.
* Ensures all documents produced by the Sales Department (i.
e.
BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.
* Respond to complaints from customers and give after-sales support when requested.
* Ensure the adequacy of sales-related equipment or material are available at all times.
* Other duties as assigned by Director or sales or the management.
Prerequisites: * Speak with others using clear and professional language.
* Prepare and review written documents accurately and completely.
* Working knowledge of standard office administrative practices and procedures.
* Excellent customer service skills.
* Able to effectively communicate in English, in both written and oral forms.
* Be friendly, customer centric, smile and able to work in a team environment.
Job Type: Full-time Pay: From $17.
50 per hour Benefits: * Flexible schedule Schedule: * 8 hour shift Application Question(s): * Do you have experience with Opera PMS (Property Management System )and/or Delphi Software ? Work Location: In person