Horace Mann is a purpose-driven company that is passionate about educators.
This is a unique role that is responsible for a variety of strategic initiatives that are aimed at improving the agent, client, and prospect experience.
You'll leverage process design and digital tools to optimize our programs and processes.
As AVP Strategic Programs, you'll lead cross functional efforts that span across the prospect and agent lifecycle.
This position creates, managers, and optimizes programs, fosters collaboration, and ensures that projects contribute to the overall success of Horace Mann.
Key Areas of Impact Include:
Lead strategic programs aimed at profitable growth and a frictionless customer and agent experience
Manage national programs that include Outbound Marketing via third-party contact centers, new client onboarding experience, web lead routing optimization, user testing, new business NPS process, and more
Manage relationships with third-party technology partners that provide lead generation tools
Identify and implement new third-party tools to enhance the agent and customer experience
Serve as the conduit and project manager for the call center operations to ensure an efficient and effective delivery of service
Serve as the voice of the customer as it pertains to the agent, prospect, and client for Marketing, Digital and Affiliate sales
Serve as a liaison that coordinates across teams and communicates key messages and updates throughout the organization
You'll be a great fit if you are:
Successful at working across multiple marketing and sales verticals including Agent, Digital, Call Center, and Strategic Partnerships
A proven leader with success in building and developing a direct and matrixed team
Data driven with the ability to analyze and interpret data effectively while implementing processes to assess and track metrics and drive data-driven decision making
Proficient with UX/UI design principles and research along with Agile delivery
Exceptional at working cross-functionally, leading strategic program management, and focusing on continuous improvement.
Intellectually curious with a passion for challenging the status quo
Adaptable to changing and evolving priorities
Minimum Requirements:
10+ years in program management, consulting, or process improvement, preferably with a financial services or similar organization
Bachelor's Degree required, advanced degree preferred
Six sigma or additional project management experience
Process design with focus on customer experience with emphasis on digital and call center operations
Exceptional written and verbal communication skills to internal and external audiences
Strong quantitative skills with initiative measurement experience
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Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers.
Since then, we've broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.
And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we're publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.
We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs.
We help educators identify their financial goals and develop plans to achieve them.
This includes insurance to protect what they have today and financial products to help them prepare for their future.
Our tailored offerings include special rates and benefits for educators.
EOE/Minorities/Females/Veterans/Disabled.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
For applicants that are California residents, please review our California Consumer Privacy Notice
All applicants should review our Horace Mann Privacy Policy
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