Do you like serving customers? Enjoy a fast paced environment? Then, we have the job for you! Qik n EZ is a locally owned chain of convenience stores looking for energetic individuals to join our team! Submit your resume, or apply in store today!
CUSTOMER SERVICE / COMMUNICATION:
Provide outstanding and efficient customer service by being polite and respectful to customers
Professionally greet all customers upon entering the store and when answering the phone
Maintain a friendly attitude with customers, management, coworkers and vendors while adhering to professional standards
Communicates effectively with customers and employees
Promote product selection
Efficiently operate assigned register
Create a valuable customer experience
APPEARANCE / ATTENDANCE:
Wear Qik n' EZ approved uniform (i.
e.
shirt, pants, shoes, name tag).
Maintain a clean and professional appearance while working (proper hygiene)
Dependable and punctual
ROLES AND RESPONSIBILITIES:
Complete the shift report accurately and in a timely manner at end of each shift.
Ensure cash in drawer is at or below acceptable level at all times (make routine safe drops).
Keep the overall appearance of the inside store area clean and neat (fast food area, floors, counter area, windows, etc.
).
Stock fast food area (roller grills, coffee, cups, condiments, etc.
).
Clean and stock restrooms.
Front and face merchandise and stock product when empty.
Bag ice and stock merchandisers or ice dispensers on fountain.
Sweep lot, empty trash, and check pumps for supplies.
Perform as a team player and actively assist in achieving a high score on the monthly walk through.
Follow Alcohol, Tobacco and Gaming Carding Policy.
Maintains awareness of customers in the store to ensure exceptional customer service.
Is capable of working in an unsupervised environment.
Demonstrate problem solving ability and resolve issues quickly and effectively.
Consistently adhere to company policies and Rules of Conduct, Professional Standards, and Core Values.
PRODUCT
KNOWLEDGE / SAFETY ISSUES:
Knowledgeable of gasoline and oil products (e85, different grades, etc.
).
Knowledgeable of QNE fuel retail price at all times.
Aware of emergency shutoff switches and emergency contact numbers.
Exhibits safe work practices at all time (i.
e.
eliminates clutter from aisles, uses wet floor signs, etc.
).
Knowledge of proper food handling and dating guidelines provided by health dept.
Uses appropriate techniques and tools while performing assigned duties (i.
e.
ladder, safety cutter, etc.
).
Reports all employee and customer accidents quickly, efficiently and appropriately.
Has an understanding of how inventories are stocked/replenished and the importance of UPC’s
Inventory control: Observe and react to shoplifters appropriately following established guidelines.
QUALIFICATIONS/REQUIREMENTS:
High School diploma or equivalent education
Honest and friendly
Retail experience preferred
Excellent communication skills
Able to read and follow directions
Self-motivated and able to complete tasks consistently as required
Able to operate Point of Service, lottery, phone card and money order machines
Excellent customer service and interpersonal skills
Basic math and computer skills
Reliable transportation
Ability to multi-task and both with a team and individually
Ability to understand and communicate (orally and in writing) in English
Is flexible and able to work various hours
PHYSICAL DEMANDS:
Must be able to lift 50 pounds
Must be able to bend frequently and to balance on a step stool or ladder
Must be able to stand for long periods of time (6-8 hour shifts)
Frequently required to lift 25 pounds to chest or above
Regularly use hands and fingers to handle, control or feel objects
Regularly see details of objects that are less than a few feet away
Must be able to work in all weather conditions
Must be able to work in a cooler with a temp of 32 degrees
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