Who Are We:
NFP is a six-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement.
We’re a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor.
NFP provides solutions enabling client success through the expertise of over 7,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions.
To learn more, please visit: https://www.
NFP.
com.
Principal Roles and Responsibilities
Advocate for clients by providing expert claim oversight for Commercial claims.
Interact with clients, their representatives, carriers, carrier experts and consultants, producers, account managers and others to advocate on behalf of our clients.
Conduct research on coverage to address claim issues that arise and collaborate with client, their representatives, NFP Sales and Service team and others in coverage rebuttals.
Occasionally author white papers and/or give presentations on topics clients are facings.
Occasionally attend inspections and/or other client claim meetings to advocate on behalf of the client.
Assist the Sales Team to address customer claim issues.
Assist the Claim Leaders in various projects, including the refinement of best practices, claim service programs, catastrophic claims management and other ad-hoc projects.
Occasionally participate in new and renewal meetings to present the NFP claims platform for the purposes of confirming the value add that NFP Commercial Claims team can bring to the table for prospects and clients.
Responsible for promptly resolving customer claim issues and communicating resolution to appropriate stakeholders.
Prompt notification to Sale and Service team, Claim Leaders and others of large reserve changes in excess of $100,000.
Thorough and prompt documentation and maintenance of EPIC claim file system including claim updates, interactions with clients, carriers, etc.
to have a thorough history of the events that have happen throughout the life of the claim as well as attach emails and other documents to the EPIC claim file using the naming convention.
Identify and track catastrophic claim events; communicate events and posing issues to Claim and Commercial Leadership; identify clients that could be impacted by events, assist in creating appropriate and measured alerts/warnings and follow-up communication with stakeholders; assist with overall event management including night and weekend availability/accessible to stakeholders; and assist with metrics and creating management reports.
Education: A Bachelor’s degree.
Additional insurance certifications are a plus.
Experience: 7-15 years of experience in the commercial property claims industry is required.
Experience as a “Senior” level Claims Analyst/Adjuster or higher is required.
Skills:
Proficiency with commercial property insurance products, claims handling and management, and processes.
Knowledge of auto, general liability, management liability (E&O, D&O, Cyber, Crime), and workers compensation coverages is a plus.
Proven background of working with clients in claims service or management capacity involving complex coverage and/or large/catastrophic commercial property claims.
High level of organizational skills with proven successful experience in managing multiple tasks and internal /external clients concurrently in a claims setting.
Demonstrated expertise in written and verbal communications with commercial property in a claims setting.
Proficiency in carrier estimating tools and building construction
Proficiency with using broker-based and carrier claims software applications.
Knowledge of the EPIC system is a plus.
Proficiency with all Microsoft Suite products including excel, outlook, word and powerpoint.
Expertise in performing web-based meetings and with performing in-person audio / visual presentations to small and large-size groups.
Proficiency in coordinating and performing technical claims discussions with internal and external customers.
Proficiency in coordinating claims audits.
Ability to stay calm, cool and collected in a difficult, complex, and challenging insurance environment
What We Offer
We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more.
Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
NFP and You.
.
.
Better together!
NFP is an inclusive Equal Employment Opportunity employer.
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