Chief Operating Officer - Orthopedic Center of Illinois

The Orthopedic Center of Illinois opened its doors in 1972 to provide superior orthopedic care to residents throughout central Illinois and offers a full continuum of services including joint replacement, minimally invasive techniques, physical therapy, and imaging.
THE OPPORTUNITY OCI is seeking a motivated, courageous leader committed to our mission, vision and values.
Under the direction of OCI's Board of Directors (BoD) and its President, the Chief Operating Officer (COO) is responsible for general operations at all OCI locations.
OCI's Chief Operating Officer will lead and direct the Operations Leadership Team focused on our patients and their experience.
The COO translates vision, mission, values and strategy into operational excellence by building organizational infrastructure and maximizing services.
In collaboration with OCI's Board of Directors, the Operations Leadership Team, and general staff, this position acts as a facilitator, planner, developer, communicator and change agent to ensure OCI initiatives are implemented and improved.
The COO is an exemplary model, for both staff and patients, for professionalism, compassion, accountability, respect, excellence and service - OCI's values KEY RESPONSIBILITIES Strategic/Leadership Provides leadership and oversight to the operations management team to ensure efficiency, effectiveness and consistency of operations and service to patients Leads clinical/operational departments and systems that include OCI's therapy, imaging, IT, marketing, nursing, quality care and improvement, clinical and walk-in teams Provides coaching, development and mentoring of operations leadership team Participates with Board of Directors in development of long-term strategic goals/plans Ensures all operational elements of the strategic plan are implemented, and targets, benchmarks, and ultimate outcomes are achieved.
In collaboration with the BoD and CFO, develops clinical staffing ratios and workflow patterns for front and back office staff focusing on opportunities to maximize efficiencies.
Ensures marketing efforts are effectively channeled to support the growth of OCI Leverages technology at both the clinical and operational level that positions OCI's to lead the industry in effective patient care and operational excellence Clinical Operations Analyzes systems and process improvement opportunities to increase and improve operational effectiveness Oversees the development and improvement of processes, procedures, systems and successful communication mechanisms to improve clinic efficiency and patient and staff satisfaction Implements new innovative systems and processes to improve efficiencies and support quality care Serves as liaison with the community and participates in roundtables and taskforces to promote the Orthopedic Center of Illinois Prepares and presents regular reports of the status of OCI operations to its President and Board of Directors.
Ensures information is effectively communicated to all staff Safety and Compliance Responsible for promoting and complying with organization-wide policies, strategic initiatives, and philosophies The COO is the primary HIPAA and OSHA compliance officer ensuring the organization complies to all applicable federal, state and local laws and regulations Maintains a safe and health work environment by providing two-way communication and an open-door policy Works through Operations Leadership Team to ensure staff compliance with position responsibilities and ensures all staff support OCI's mission, vision and values Leads team responsible for delivering OCI's Safety and Emergency Planning procedures and requirements Leads team responsible for Quality Improvement Committee and supports development of annual quality integration plans KEY QUALIFICATIONS Preferred MBA or MHA, may consider undergraduate in business, health administration, or related field of study At least five years' experience in healthcare administration with special consideration for independent/physician owned organization experience Effective customer service, leadership and motivational skills Demonstrated experience working collaboratively to deliver excellence and superior service to customers and staff Ability to apply initiative, judgement, discretion and decision-making in a complex organization with competing priorities Strong benefit programs that include 6% employer match 401K