Associate Manager, Health Services

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This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world.
Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose.
We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary The Supervisor is responsible for oversight of LTSS/Waiver healthcare case management staff including the organization and development of high performing teams.
Works closely with functional area managers to ensure consistency in clinical interventions supporting our members.
Accountable for meeting the financial, operational and quality objectives of the unit.
Additional responsibilities to include but not limited to the following: - Coordinates processes and assignments for supervisors and individual contributors to achieve the Health Services area's goals.
- Advises team on policies and procedures to ensure compliance and achievement of the organization's goals and objectives for Health Services.
- Ensures implementation and monitoring of best practices in health services to address member needs across the continuum of care.
- Devises the allocation of resources for identification of members, development and implementation of care plans, enhancement of medical appropriateness and quality of care, and care documentation.
- Serves as a subject matter expert for the team regarding practice standards, intervention quality, and problem resolution.
- Assesses team developmental needs and collaborates to identify and implement action plans to support development.
- Executes support for members and account teams by participating in member meetings, integrating cultural requirements, and orienting new members.
- Manages operational aspects of the team (e.
g.
, budget, performance, and compliance), and implements workforce and succession plans to meet business needs.
Required Qualifications - 3 plus years in clinical area of expertise.
(Certain functional areas may require additional clinical experience such as for BH triage and referral Supervision decisions).
- Experience as the lead or SME - Up to 25% travel required in the state of IL to complete audits and visits with clinical staff as needed.
Preferred Qualifications - Managed Medicare/Medicaid experience preferred - Computer literacy and experience with Microsoft Excel, Word, and web-based applications.
- Ability to work with people in such a manner as to build high morale and group commitment to goals and objectives.
- Ability to evaluate and interpret data, identify areas of improvement, and focus on interventions to improve outcomes.
- Ability to communicate effectively with Providers, Members, Staff and other Leaders both in oral and written formats (e.
g.
, may provide support to the sales staff & network staff via onsite customer visits and/or presentations).
- Master's Degree in Nursing, Social Sciences, Social Work, or related field preferred Education Bachelor’s Degree in Nursing, Social sciences, Social Work, or related field Pay Range The typical pay range for this role is: $43,700.
00 - $107,200.
00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.
The Company offers a full range of medical, dental, and vision benefits.
Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.
CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year.
Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.
CVSHealth.
com/benefits CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.
Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities.
As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions.
CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.
com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS).
We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.