Assistant Branch Manager

Vacation Time (requires 30 days of employment) Sick/Personal Time (requires 90 days of employment) Health Insurance (requires 60 days of employment) Life Insurance (requires 60 days of employment) Dental Insurance (requires 60 days of employment) Vision Insurance (requires 60 days of employment) Holidays Jury Duty Leave Short-term Disability (requires 60 days of employment) Long-Term Disability (requires 60 days of employment) Military Leave Section 125 Cafeteria Plan including Flexible Spending Accounts (requires 60 days of employment) Tuition Reimbursement Assistant Branch Manager - Springfield, IL Springfield, IL Under general supervision, the Assistant Branch Manager takes ownership of customer questions and concerns within the assigned branch and ensures follow-up in a timely manner.
Supervises and coordinates the operational activities of the branch to ensure quality customer service and compliance with all branch policies and procedures.
This position participates in the achievement of branch sales goals through coaching, training, and counseling of staff.
Assists branch manager in all phases of branch operations, and assumes responsibility for ALL managerial duties in the branch manager’s absence.
Roles and responsibilities: Administration of bank policies, procedures and regulations to maintain effective branch operations and minimize risk to the bank Knowledgeable in all bank policies and procedures with respect to opening new accounts, approving checks/overrides, assisting with questionable transactions, issues of compliance, and regulatory standards Handles customer complaints, problems and counsels customers Takes the lead in correcting errors from Data Responsible for the deficit balance report and charge offs Scheduling for all hourly retail employees, monitors overtime, staff needs Oversees the responsibilities of the personal bankers and teller staff Participate in community events Participate and encourage CRA efforts Knowledge of all regulatory standards Complete all training and online testing requirement as assigned Have knowledge of and uphold all bank policies and procedures Maintain familiarity with the Bank Secrecy Act Policy, OFAC Policy, and any other policies relevant to your position Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer Requirements: Proficiency in Microsoft Office (Word, Excel, Access, and Power Point) required Proficiency in Navigator/BPM preferred Experience with CRM and Teller Insight preferred Education/Experience Requirements: Bachelor’s degree or equivalent experience Minimum of 4 years retail sales management experience Knowledge of financial products and services preferred Additional Requirements Strong sales oriented customer service skills Excellent verbal and written communication skills and interpersonal skills with customers and all levels of staff Ability to handle confidential information in a professional manner Ability to perform duties independently with limited direct supervision Ability to explain the benefits of complex bank products and answer questions regarding those products Ability to multitask and function in a fast-paced environment Attendance Requirements: Employees are expected to report to work as scheduled, on time and prepared to start work.
Employees are expected to remain at work for their entire work schedule.
Late arrival, early departure or other absences from scheduled hours should be avoided.
This position is typically full-time, Monday through Friday, with occasional Saturdays depending on branch needs.
Certificates, Licenses, or Registrations: None required Working Conditions: This job operates in a clerical office setting.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Requirements: Requires bending, stooping or standing as necessary Requires the ability to hear, speak and/or signal people Effectively communicate verbally, in writing, and in English Requires manual dexterity, typing, and the ability to lift files and open filing cabinets The employee may occasionally lift and/or move up to 25 pounds