Job Description: Front End Manager
Reports to: General Manager
At Malibu Jacks, we create an exciting career for passionate individuals to share in bringing entertainment and fun to our guests! Our vision is to create a safe and fun space for families of all ages to have the best in modern entertainment.
Job Summary:
Efficiency and teamwork are crucial to what we are looking for in this position.
As a Front End Manager you will be in charge of leading a group of talented attraction operators, technicians, and customer service employees in maintaining a fun, efficient, and safe working environment.
We are looking for someone who has great communication skills, excellent time management, and is an overall customer service guru.
What You’ll Do:
Supervise staff of anywhere from 15-50+
Maintain an accurate record of employee attendance on a daily basis
Make periodic checks on attraction operators and their ability to correctly and safely run attractions
Train and communicate with Shift Lead positions on a daily basis
Oversee inventory, organization, and ordering of redemption items
Be familiar with our Embed swiper system and Centeredge POS system
Handle escalated customer complaints, issues, or questions as needed
Must be proficient in running all of the attractions
Maintain day to day notes on staff performance
Keep employees informed on culture, standards, and any updates such as sales specials or new job opportunities
Communicate daily with team members
Maintain a safety-focused attitude at all times
Other responsibilities may be assigned as needed
May be on call for special projects or holidays
Skills We’re Looking For:
Strong teamwork ethic and attitude
Retail Experience
Attention to detail
Passion for their work
Time management and a sense of urgency
Leadership skills
Minimum Qualifications:
Must be at least 21 years of age
Must be able to work weekends and holidays
Must be able to work up to 45 hours per week, availability to work every weekend
Must have a high school diploma or GED; or equivalent combination of relevant education and experience
Able to stand for long periods of time
Able to lift 39lbs unaided
What We Offer:
Malibu Jacks offers great work-life balance.
There are opportunities for advancement, competitive benefits, and above standard salary.