MAJOR RESPONSIBILITIES:
Directly supervise all Universal Bankers at the Jacksonville - Morton Ave facility.
Demonstrate exceptional service to both internal and external customers while leading and coordinating the daily activities of the Universal Banker staff and their adherence to established customer service standards and Bank policies.
Develop monthly sales plan and coach assigned staff to ensure accountability for expectations.
Drive all aspects of the Sales and Service processes by developing and implementing plans to include calling on maturing accounts, sales leads, referrals, and other prospecting opportunities.
Function as a Universal Banker, complete Teller transactions and perform the most sophisticated, challenging, and difficult activities related to the opening or closing of various types of time and demand deposit accounts.
Serve as a role model to staff and very effectively make referrals to Loan and Trust Departments.
ABILITIES REQUIRED:
Ability to quickly learn the bank’s products and services
Ability to quickly learn bank policies and procedures and government regulations related to the opening and closing of all types of time and demand deposit accounts.
Good supervisory skills with the ability to schedule, evaluate, coach, and correct when needed, etc.
Ability to relate well to others and gain their respect
Ability to communicate clearly and effectively and be a good listener
Ability to lead by example and motivate staff to meet required performance levels and Bank goals
Ability to think independently and make good decisions
Ability to take initiative and perform the job with very little monitoring
Dynamic, outgoing personality with a smile and greeting for every customer
Present a professional appearance
Ability to cross-sell the bank’s products and services
A “can-do” attitude toward meeting customer and employee needs and resolving problems
High school diploma or GED; plus, additional sales and bank-related training; or four to five years related experience and/or training; or equivalent combination of education and experience.
WORK SCHEDULE: This full-time exempt position is scheduled for approximately 40 hours per week, including rotating Saturday shifts.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)
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