The Rotational Operations Manager will rotate between various clinics and departments to receive on-the-job training that is vital to becoming an effective Operations Manager at Springfield Clinic.
Following successful completion of the six-month training program, the Rotational Operations Manager will be placed in an Operations Manager position within Springfield Clinic.
Job Relationships
Reports to the Director of Operations
Principal Responsibilities
Successfully integrate into the Springfield Clinic culture and understand effective communication.
Implement best practices from HR, Accounting, and Operations to everyday duties in each assigned clinic.
Effectively manage the wide variety of personnel matters through best management and leadership practice.
Attend periodic evaluations and participate in regular assessments.
Seek professional development feedback from participating Subject Matter Experts.
Identify expected and desired outcomes prior to beginning each rotation.
Develop a detailed understanding of a standard budget, financial reporting, accounting practices, and staff forecasting.
Upon successful completion of this program, the trainee will be able to articulate the areas of responsibility of an Operations Manager, which includes the following:
- Management of assigned medical practice(s), which includes direct colleague supervision, resource utilization, and team leadership.
Include efficient management of patient throughput and of the patient experience throughout the medical practice.
- Provide conflict management and resolution among colleagues.
- Provide periodic reviews, annual colleague evaluations, and create annual performance goals.
Identify solutions for employee performance problems.
- Create and implement staffing matrix for assigned practices for both clinical and non-clinical areas.
- Approve payroll and monitor sick, vacation, and personal time use, as well as FMLA time, for all staff.
- Promote a positive, team oriented and productive work environment.
- Communicate with facilities staff to ensure cleanliness and maintenance of facilities.
- Timely communication with physicians and staff while being attentive to staff concerns and suggestions.
- Regularly bring ideas to improve patient flow, patient safety and quality, expense reduction and operation ideas to optimize the patient experience.
- Responsible purchase requisitions for clinical, non-clinical and miscellaneous medical practice supplies maintaining appropriate par levels.
- Assist Department Chair and Operations Director in department meeting agenda preparation.
- Serve as communication conduit for other Springfield Clinic departments, administration and outside agencies always professionally representing assigned areas of responsibility and the organization.
- Formulate and implement department level and provider level annual budgets.
Create accountability to annual budgets both operational and capital.
Provide monthly variance and mitigation reporting of responsible departments and providers.
- Consistently monitor department and provider monthly operational metrics such as productivity standards, purchasing process, and decisions related to department finances.
Implement course correction when appropriate.
- Consistently demonstrate effective organization skills, efficiency, and resourcefulness.
Demonstrate effective relationship skills, decision-making skills and verbal and written communication skills.
- Monitor the use of diagnostic services, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and resources.
- Maintain awareness of treatment equipment, data processing technology, and health insurance changes.
Comply with the Springfield Clinic incident reporting policy and procedures.
Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
Provide excellent customer service and adhere to SC Way customer service philosophy.
Perform other job duties as assigned.
Education/Experience
RN or LPN with current active license or Bachelor's degree in healthcare administration, business administration or related field required.
Four (4) years experience in a clinical practice may be considered in lieu of degree.
Strong history of innovation required.
Minimum of three to five (3-5) years clinical or medical practice management experience preferred.
Knowledge, Skills and Abilities
Must have strong analytical and critical thinking skills.
Must be an agile, inspirational leader and an effective and engaging communicator.
Must have strong networking skills.
Must be a self-starter.
Working Environment
Normal office environment
Will require travel to various Clinic locations in Sangamon County
PHI/Privacy Level
HIPAA1
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