Key Holder/Assistant Manager- Shoe Dept Encore- Springfield, IL

Responsibilities: - Assist the store manager in daily operations and management of the retail store - Provide excellent customer service and ensure customer satisfaction - Handle customer inquiries, complaints, and issues in a professional manner - Assist with inventory management, including receiving and stocking merchandise - Ensure the store is clean, organized, and visually appealing at all times - Train and supervise retail sales associates - Monitor sales performance and implement strategies to achieve sales targets - Assist with administrative tasks such as scheduling, payroll, and reporting Qualifications: - Previous experience in a retail environment is preferred - Strong communication skills and phone etiquette - Knowledge of the local market and customer preferences - Experience in wireless sales is a plus - Excellent time management and organizational skills - Basic math skills for cash handling and inventory management - Ability to work in a fast-paced environment and handle multiple tasks simultaneously We offer competitive pay and benefits package for qualified candidates.
If you are a motivated individual with a passion for retail and excellent customer service, we would love to hear from you.
Please apply with your resume and cover letter.
Job Types: Full-time, Part-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Retirement plan * Vision insurance Experience level: * 2 years Shift: * 8 hour shift * Day shift * Evening shift Weekly day range: * Monday to Friday * Rotating weekends * Weekends as needed Work Location: In person