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TELECOM SUPPORT LIAISON (EXECUTIVE I)

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Posted : Monday, May 20, 2024 01:27 PM

Agency: Department of Human Services Opening Date: 4/5/2024 Closing Date/Time: 04/18/2024 Salary: Anticipated Salary: $5,311 - $7,856 per month ($63,732 - $94,272 per year) Job Type: Salaried County: Sangamon Number of Vacancies: 1 Plan/BU: RC062 This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.
jobs2web.
com website.
State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
While not required, a Resume/Curriculum Vitae (CV) is recommended.
When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application.
Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility.
Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number 36609 Position Overview The Office of Business Services is seeking to hire an Executive I at the Office of Business Services located in Springfield, Illinois.
Under direction, serves as a Telecom support liaison on behalf of Department of Human Services (DHS).
Acts as a liaison between DHS and Department of Innovation and Technology (DoIT).
Coordinates, reviews, and maintains agency master records for landline and cellular equipment issued to DHS employees within internet application of Expense Management System (EMS) 11.
Plans, creates, and maintains the OneNet intranet page for the Telecommunications unit.
Job Responsibilities Serves as a Telecom support liaison for an assigned areas within Department of Human Services (DHS).
Acts as a liaison with Department of Innovation and Technology (DoIT) and appropriate telecommunications contractors and providers regarding wireless orders.
Act as a liaison between DHS and DoIT for support tickets by completing Telecom Service Requests and Problem reports and sending them to DoIT.
Coordinates, reviews, and maintains agency master records for landline and cellular equipment issued to DHS employees within internet application of Expense Management System (EMS) 11.
Makes estimates of telecom and IT stock needs.
Consults with superiors as to changes in inventory levels.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with coursework in business or public administration.
Requires one (1) year of responsible administrative experience in a public or business organization, or completion of an agency approved professional management training program.
Preferred Qualifications A degree in business or another related field.
One (1) year of professional experience communicating effectively, both orally and in writing.
One (1) year of professional experience establishing and maintaining satisfactory working relationships with fellow employees.
One (1) year of professional experience working with telecom services.
One (1) year of professional experience working with an expense management system for a public or private organization.
One (1) year of professional experience providing telecom support.
Work Hours: 8:00am - 4:30pm Monday-Friday Work Location: 5020 Industrial Ave, Springfield, Illinois, 62703 Office of Business Services Property/Inventory Control Provisioning and IT Service Requests Agency Contact: DHS.
HiringUnit@illinois.
gov Job Family: Leadership & Management; Social Services About the Agency: The Illinois Department of Human Services serves families in need across Illinois.
Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve.
We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following: A Pension Program Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance 3 Paid Personal Business Days annually 12 Paid Sick Days annually (Sick days carry over from year to year) 10-25 Days of Paid Vacation time annually - (10 days in year one of employment) * Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable) 13 Paid Holidays annually, 14 on even numbered years Flexible Work Schedules (when available dependent upon position) 12 Weeks Paid Parental Leave Deferred Compensation Program - A supplemental retirement plan Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP) GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans 5% Salary Differential for Bilingual Positions Commuter Savings Program (Chicago only) For more information about our benefits please follow this link: https://www2.
illinois.
gov/cms/benefits/Pages/default.
aspx APPLICATION INSTRUCTIONS Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.
jobs2web.
com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.
jobs2web.
com homepage in the blue ribbon.
If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.
jobs2web.
com – click “Application Procedures” in the footer of every page of the website.
State employees should include temporary assignment in the application profile.
Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email.
Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s).
You may receive emails from the following addresses: donotreply@SIL-P1.
ns2cloud.
com systems@SIL-P1.
ns2cloud.
com

• Phone : NA

• Location : 5020 Industrial Ave, Springfield, IL

• Post ID: 9142893091


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