OFFICE ASSOCIATE (OPTION 2 KEYBOARDING)

Agency : Department of Human Services Opening Date: 4/12/2024 Closing Date/Time: 04/25/2024 Salary: Anticipated Salary: $3,590 - $4,852 per month ($43,080 - $58,224 per year) Job Type: Salaried County: Sangamon Number of Vacancies: 1 Plan/BU: RC014 This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.
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State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
While not required, a Resume/Curriculum Vitae (CV) is recommended.
When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application.
Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility.
Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number 36857 Position Overview Under direction in the Consultative Examination Unit, accesses Consultative Exam (CE) Scheduler and Fiscal electronic dashboards via Social Security Administration (SSA)’s Documented Case Processing System (DCPS) software to perform technical functions in the processing of cases being referred by Disability Claims Adjudicators for the performance of consultative medical examinations.
Schedules medical exams for customers by calling select Consultative Exam Providers, access Providers Block Book scheduling calendars, or fax work orders to select Consultative Exam Providers setting-up medical exam dates and times.
Keeps Adjudicative staff updated and informed of conflicts with exams ordered by sending an electronic referral informing of corrective action required.
Keeps Adjudicative staff updated through an electronic referral about potential delays in processing their consultative examination requests.
Prepares a variety of correspondence and payable fiscal voucher documents, often time amending outgoing correspondence for informational purposes or taking corrective fiscal action on payable vouchers.
Utilizes a vast amount of job knowledge and experience to ensure compliance with standards and procedures are followed and used to resolve work problems.
Supports Bureau wide case service operations helping to ensure timely handling of customers Social Security disability applications.
Job Responsibilities Utilizing Social Security Administration (SSA)’s Documented Case Processing System (DCPS) software, accesses the Consultative Examination (CE) Scheduler Dashboard to manage ordered exams in the order of receipt or in order of priority, pushing priority cases first.
Utilizes the Fiscal dashboard to review pertinent information and verify incoming consultative examination reports against payment authorization.
Keyboards a variety of correspondence, reports, referral messages, and case notes.
Prepares and reviews manual CE work orders being sent to select Consultative Exam Providers via fax.
Updates electronic case records by extracting and entering information from Consultative Exam Providers appointment summary sheets.
Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.
Minimum Qualifications Requires knowledge, skill and mental development equivalent to completion of high school.
Requires two (2) years of office experience.
Requires the ability to keyboard accurately at 45 wpm.
Conditions of Employment Requires ability to pass a federal employment background check.
Individuals selected for positions with the Illinois Disability Determination Service (DDS) must go through a complete federal background investigation suitability determination by the Social Security Administration.
Those individuals meeting the state requirements for employment must first complete the federal background investigation prior to their start date.
This is necessary to determine whether an employee can be issued credentials in order to have access to the Social Security Disability data, records and systems.
Further details will be provided during the pre-employment background check process.
*The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Work Hours: Mon - Fri, 8:00am - 4:30pm Work Location: 100 N 1st St Springfield, IL 62794 Division of Rehabilitation Services Bureau of Disability Determination Services Auxiliary Services-Auto Info Services/Consultative Examination Unit B Agency Contact: DHS.
HiringUnit@Illinois.
gov Posting Group: Office & Administrative Support; Social Services About the Agency: The Illinois Department of Human Services serves families in need across Illinois.
Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve.
We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following: A Pension Program Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance 3 Paid Personal Business Days annually 12 Paid Sick Days annually (Sick days carry over from year to year) 10-25 Days of Paid Vacation time annually - (10 days in year one of employment) * Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable) 13 Paid Holidays annually, 14 on even numbered years Flexible Work Schedules (when available dependent upon position) 12 Weeks Paid Parental Leave Deferred Compensation Program - A supplemental retirement plan Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP) GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans 5% Salary Differential for Bilingual Positions Commuter Savings Program (Chicago only) For more information about our benefits please follow this link: https://www2.
illinois.
gov/cms/benefits/Pages/default.
aspx APPLICATION INSTRUCTIONS Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
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